Cancellation and Refund Policy
Cancellation
You can cancel your surgflix membership at any time.
To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial-month membership periods or unwatched Video content.
If the Video Contents you purchased is not what you were expecting, you can request, within 7 days of your purchase of the Video Contents, that Surgflix to cancel the payment your account. However, if you have not watched the video content you have purchased.
Refund
If the Video Contents you purchased is not what you were expecting, you can request, within 30 days of your purchase of the Video Contents, that Surgflix refund your account.
We reserve the right to apply a credit or a refund, at our discretion, depending on capabilities of our payment processing partners or the platform from which you purchased your Video Contents (website, mobile or TV app). No credit or refund is due to you if you request it after the 30-day guarantee time limit has passed.
We will process your cancellation/refund request within one to seven business days.
- ·Contact Email: yjooni@3dmedivision.com
Supplementary Provisions
(Effective Date) These terms and conditions shall be effective from June 30, 2024.
Cancellation and Refund Policy
Article 7 [Automatic payment and cancellation]
- 1. The company may retain the member's payment-related information for a certain period during the service usage period and after the service usage period ends in order to automatically renew the service contract and bill the usage fee every month.
- 2. If a member applies for automatic payment, unless a separate cancellation request is made, the designated payment date and method will be automatically billed and charged every month regardless of whether the subscription service is actually used.(calculated from the first payment date by the number of service days).
- 3. In some cases, such as when the subscription service starts on a date that does not exist in a specific month, the payment date may change for that particular month. (Payment will be processed on the last day of the month only for the specific months that do not have the specific date.) The monthly payment date can be checked through the 'Payment details' menu on the website.
- 4. The 'expiration date' due to automatic payment cancellation is one month from the automatic payment date. Upon cancellation of automatic payment, the member can use the service for one month from the regular payment date.
- 5. Using someone else's payment information without consent will result in civil and criminal liability and may be punished according to relevant laws.
- 6. If regular payment is not processed due to reasons such as payment information changes, loss of credit card or mobile phone, or expiration of the card validity period, service usage will be automatically suspended one month after the last regular payment date.
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7. The company is not responsible for any damages caused by the suspension of regular payments and the resulting suspension of service use due to the member's failure to pay the usage fee or other reasons attributable to the member.
Article 8 [Withdrawal of subscription and cancellation of payment (refund policy)]
- 1. A member who has entered into a contract with the company for the use of the subscription service may withdraw their subscription within 7 days after the payment. However, the company may limit the member's right to withdraw the subscription in the following cases:
- ① If it is within 7 days from the payment date but the content has been accessed
- ② If 7 days have passed since the payment date.
- (※ Full refunds are only possible if the content has not been viewed within 7 days from the payment date. Partial or prorated refunds are not allowed.)
- 2. The withdrawal of the subscription in accordance with paragraph 1 takes effect when the member expresses their intention through the 'Cancel Subscription' function.
- 3.Upon receiving the member's intention to withdraw the subscription as per paragraph 1, the company shall notify the member of this fact without delay.a
- 4. The company shall refund the member within 7 business days from the date the member expressed their intention to withdraw the subscription. If it is not possible to refund using the same method as the payment, the company must notify the member in advance.
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5.The company is not responsible for any disadvantages resulting from the member's withdrawal or incorrect information provided by the member.
Supplementary Provisions
(Effective Date) These terms and conditions shall be effective from June 30, 2024.
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