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FAQ

1
What is Surgflix?

SURGFLIX is a high quality 2D / 3D surgical content sharing platform that is practical and educational value for all surgical professionals.

Our goal is to overcome global health problems and improve patient comfort and well-being through the spread of medical knowledge without geographic or cultural barriers through the broadband Internet.

2
What is Publisher?

A publisher is an individual who posts their surgical videos.

Also, a publisher can share medical and surgical knowledge with others while earning revenue from it.

If you want to be a publisher, please contact us now.

3
Is the Website free?

This website is partially free.

Paid content is marked ‘P’ at the bottom of the image.

4
How frequently is the content updated?

Surgflix is updated regularly.

5
I’ve forgotten my password. How can I retrieve it?

You can reset your password by receiving a password reset email.

After clicking in “Forgot password?” in the login window, we’ll send a verification link to the email address.

6
How do I change my password?

After logging in, go to your profile page and type the new password at the bottom of your profile page.

To change your password, you will be requested to enter your current password, and then type the desired new password twice to ensure accuracy.

7
I want to cancel and/or refund my payment.

If you notice any unauthorized payment, please check our Cancellation and Refund Policy.

The cancellation and refund policy can be found in the NOTICE menu.

8
Can I watch videos on mobile?

Surgflix is also available on the mobile.

9
Can I change my payment method?

The card is only accepted as a payment method.

If you want to change the card, you will need to cancel or refund your payment and re-pay for the card you want to change.

10
Where can I see current and past courses?

Click Payment in My page in the upper right corner.
You can see current and past courses.
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